Patient Privacy
Ella Care is committed to protecting your medical information. The Health Insurance Portability and Accountability Act (HIPAA) of 1996 mandated significant changes in the regulations governing the provision of health benefits, delivery and payment of health care services, and security and confidentiality of patient health information.
Patient Rights
Residents have the right to express concerns or complaints about their care with the assurance that the quality of their care or future access to care will not be compromised. You also have the right to expect a reasonable and timely response to your concerns. We encourage you to address your concerns immediately to staff or managers of the Home at the time of your stay so we can respond quickly to any concerns.
Safety Drills
Safety is a fundamental concern. We participate periodically in fire and emergency drills to test safety equipment and as part of our continuing Safety Education Program for all employees. If an alarm sounds while you are here, please stay calm and follow the instructions of the staff. We will take care of you.
Smoking
Because we care about your health and the health of others, Ella Care is smoke-free Home. Smoking in and around the premise is prohibited. We have designated outdoor smoking areas.
